For a hassle free jewellery shopping experience, we insist our customers on reading the return and refund policy before placing the order. On completion of order placement, we understand that you have gone through them and are in compliance with the policies.
Our process
Our products are captured in sunlight to ensure what you see is what you get.
Always ensure that you are happy and fully informed about the purchase. Our team will always be there to assist you in clarifying the doubts before placing order.
These are the steps that we follow after you place an order:
1.Order placed
Once you place an order with us, confirmation email with an order ID and invoice will be sent to your registered mail ID. Please check your inbox or spam folder for the same.
2.Quality check
Our team will check the products once for any probable damages before dispatch.
What are NOT concluded as damages
Detached Stones/Pearls
Stone or pearls falling during transit in normal quality jewellery
Metal filling or Minor issues
Small metal filling over the stone which is a result of hand craftmanship. Also, please expect average workmanship in case of normal category jewellery.
Layers tangling
Pearl layers tangling which can be corrected by self.
Earrings Stem bent
The back stem of the earrings are purposefully made flexible to ensure that people with different piercings are able to use them without any issues
Difference in Color
The shades of the stone in the jewellery may vary from 5 to 10% of the image seen on the website. This can be mainly due to variations in the device calibrations.
Criteria for Returns
As a policy, we DO NOT accept the product returns for following reasons
- Doesn’t suit the customer
- Changed the mind after purchase
- Ordered for somebody else and they didn’t like it.
- Someone placed an order on my behalf
- Ordered by mistake
- Size issues for bangles or width of the motifs
- Delays during transit/delivery
- Order reached beyond the event or occasion date
- Damage occurred while trying or wearing post delivery during usage
As a policy, we accept the product returns for following reasons
- Logistic Damages
- Wrong product dispatched by us
Return process if approved
Reports of issues has to be sent to our customer support team on Whatsapp with the following details
- Name
- Order ID
- Issue details
- Unboxing video(Compulsory).
- The reporting of the damages and issues has to be made within 24 hours of the package delivery. Otherwise, the case will be considered VOID.
- We need the unboxing videos without cuts from the opening of the grey cover. Without unboxing videos damage claims will strictly NOT be considered.
- On review of the issue, our customer support team will contact you within 2 to 7 business days. You have to return to us since we don’t have pickup service.
- Any kind of damage must be informed us Within 24 hours.
Refund or return is the sole decision of the company. Upon receiving the returned product, we will fully examine it and notify you, within a reasonable period of time via WhatsApp.